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Refund Policy

Travancore D Cabs rider app gives users the facility for Refund, when:-

  • Any double payment happens against a booking, the users will get the refund of the second payment.
  • If an assigned and accepted driver fails to attend the duty then the user will get the refund of the money already paid for the ride.

The payment method:- Refunds are issued to the payment method used at the time of requesting service from Travancore D Cabs. Refunds can be processed to user’s bank account via National Electronic Funds Transfer (NEFT) and users can update the details of the bank account where users wish to receive the refund.

Users need to update following information to enable us to process a refund to your account:

  • The Bank Account Number
  • IFSC Code
  • Account Holder's Name
  • Bank Branch
  • Bank Name

Refunds cannot be processed to third-party accounts. The name of user in the app/ records of Travancore D Cabs should match with the name of the bank account holder.

NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.

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